What our Customers say...

Testimonials

I was so shocked when I saw the pictures of the crawlspace after you removed the mold. It looks fantastic. Thank you for doing such a great job.

Your Company did such a wonderful job for my mother-in-law, I can't tell you how much I appreciate what you did and anytime I can give a testimonial for you, all you have to do is ask.

Thank you Melissa for your patience and outstanding Customer service to me. Your company earned my trust and confidence because of your service to me.

I'd like to take the time to also comment what a pleasure it was to work with your company throughout this awful water damage situation with my Mom's house. 

 

When I first discovered all the damage, I was in panic mode and called SERVPRO. My first phone call with Sharon went very well, as she was able to lend a listening ear as I walked through the house and explained the situation I was looking at room by room. She was extremely sympathetic and reassured me that everything would be alright. (Something that I really needed to hear that day). Sharon is an excellent " first contact" person. All the following calls were just as pleasant. 

 

When Keith and the insurance adjuster showed up, they were so through with their measurements and I felt completely confident that they would get this handled for me. They answered every single question that I had, and I did have lots of questions, with patience. Keith is excellent at his job and even the final walk through that I did with him, was extremely detailed. He is very involved and wanted to make sure that I was pleased with the job.

 

Melissa, you were extremely efficient, knowing all the ins and outs of your job so well.  You handled all my questions about the drying out process and the reconstruction of my Mom's place. You helped me walk through all the many pages of the estimate, taking your time and explaining every detail. You are a master at getting things scheduled in an orderly fashion with all the vendors (no easy task).

Thank you for your help with our water damage. We appreciate all your hard work, especially taking good care of everything since we could not be onsite. It looks great!

"The quality of staff and the repairs exceeded my expectations"

"Absolutely the most professional and courteous company and employees that I have ever worked with."

There are not enough words to explain how much I feel your air quality clean up service has done to improve my quality of life. The crew you sent to my office and then to my home exceded the best customer service possible. I can not thank you enough.

" I spilt tomato soup on my new sofa. Not only did Servpro of Franklin,Vance and Granville get the stain out, ( which I didn't think was possible), they held my check until they made sure I was happy."

Words can't express how grateful we are to the SERVPRO team. Everyone was extremely friendly, patient and responsive to our needs. Great team!

Thank you so much for being so professional and keeping me informed as to the process. It truly made a bad situation better!

The SERVPRO team was great! Couldn't have asked for better service.

Thank you for a job well done! SERPVRO made it stressful situation better and we are so thankful to be back in our house.

The SERVPRO crew did a great job in cleaning up after my fire damage. I have to admit, I was a bit skeptical in the beginning, but they guys blew me away with their cleaning!! I wish I could have it done once a month!